Terms of service
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, please contact us at hello@crazygoat.co or call us on 0203 137 9462.
Application
1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Crazy Goat Co Limited, a company registered in England and Wales under number 08659623, whose registered office is at 86–90 Paul Street, London, EC2A 4NE. Our email address is hello@crazygoat.co and our telephone number is 0203 137 9462 (the Supplier, us or we).
2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Interpretation
3. "Consumer" means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession.
4. "Contract" means the legally-binding agreement between you and us for the supply of the Goods.
5. "Delivery Location" means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order.
6. "Durable Medium" means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored.
7. "Goods" means the goods advertised on the Website that we supply to you of the number and description as set out in the Order.
8. "Order" means the Customer’s order for the Goods from the Supplier as submitted following the step-by-step process set out on the Website.
9. "Privacy Policy" means the terms which set out how we will deal with confidential and personal information received from you via the Website.
10. "Website" means our website www.crazygoat.co on which the Goods are advertised.
Goods
11. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
12. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
13. All Goods which appear on the Website are subject to availability.
14. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
Personal Information
15. We retain and use all information strictly under the Privacy Policy (available at https://crazygoat.co/privacy-policy/).
16. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
Basis of Sale
17. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
18. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
19. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e. the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
20. Any quotation is valid for a maximum period of 7 days from its date, unless we expressly withdraw it at an earlier time.
21. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
22. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g. by giving you rights as a business.
Price and Payment
23. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
24. Prices and charges include VAT at the rate applicable at the time of the Order.
25. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.
26. Prices and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the Order is placed and will be set out in your Order Confirmation. We may offer, from time to time, promotions on the Website that are governed by separate terms and conditions. If there is a conflict between those promotion terms and these Terms and Conditions, the promotion terms will govern.
27. You represent and warrant that: (i) the payment card information you provide is true, correct and complete; (ii) you are duly authorised to use such payment card for the purchase; (iii) charges incurred by you will be honoured by your card provider; and (iv) you will pay all charges incurred at the posted prices, including any delivery charges and applicable VAT.
Delivery
28. We will deliver the Goods to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
29. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
(a) we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
(b) after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
30. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
31. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
32. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
33. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channel Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
34. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
35. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
36. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
Risk and Title
37. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
38. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
Withdrawal, Returns and Cancellation
39. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
40. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply to a contract for the following goods (with no others) in the following circumstances:
(a) foodstuffs, beverages or other goods intended for current consumption in the household and which are supplied on frequent and regular rounds to your residence or workplace;
(b) goods that are made to your specifications or are clearly personalised;
(c) goods which are liable to deteriorate or expire rapidly.
41. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances: in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.
Right to Cancel
42. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
43. The cancellation period will expire after 14 days from the day on which you acquire, or a third party (other than the carrier indicated by you) acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (i.e. subscriptions), the right to cancel will be 14 days after the first delivery.
44. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (e.g. a letter sent by post or email to hello@crazygoat.co). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.
45. You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the Contract on our website, www.crazygoat.co. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (e.g. by email) without delay.
46. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation in the Cancellation Period
47. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
Deduction for Goods Supplied
48. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (i.e. handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: e.g. it goes beyond the sort of handling that might reasonably be allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
Timing of Reimbursement
49. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
(a) 14 days after the day we receive back from you any Goods supplied; or
(b) (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.
50. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
51. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Returning Goods
52. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at Arabica House, Ebberns Road, Apsley, Hertfordshire, HP3 9RD without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
53. For the purposes of these Cancellation Rights, these words have the following meanings: (a) ‘distance contract’ means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded; (b) ‘sales contract’ means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.
Conformity
54. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligations.
55. Upon delivery, the Goods will: (a) be of satisfactory quality; (b) be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and (c) conform to their description.
56. It is not a failure to conform if the failure has its origin in your materials.
Intellectual Property
57. The Website and all its content, including but not limited to trademarks, brand names, text, images, graphics, product descriptions, photography, video and audio, and the design, selection and arrangement thereof, are owned by or licensed to Crazy Goat Co Limited and are protected by English and international copyright, trade mark and other intellectual property laws.
58. These Terms and Conditions permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any of the material on the Website without our prior written consent.
59. Crazy Goat Co’s name, logo, product and service names, designs and slogans are trade marks of Crazy Goat Co Limited. You must not use such trade marks without our prior written permission.
Third-Party Links
60. The Website may contain links to websites operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party websites. If you decide to leave the Website to access third-party sites, you do so at your own risk.
61. We are not liable for any harm or damages related to your purchase or use of any products, services, resources or content on any third-party websites. Complaints, claims, concerns or questions regarding third-party products should be directed to the relevant third party.
Feedback and Reviews
62. If you submit, upload, post or otherwise transmit any ideas, suggestions, feedback, reviews or proposals (collectively ‘Feedback’), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish and distribute such Feedback in any medium for any purpose related to operating and improving the Website and our products and services. We have no obligation to maintain your Feedback in confidence or to pay compensation for it.
63. You represent and warrant that: (i) you own or have all necessary rights to all Feedback you submit; (ii) your Feedback will not violate any third-party rights, including copyright, trade mark or privacy rights; and (iii) your Feedback will not contain any unlawful, offensive or misleading content.
64. We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, defamatory, obscene or otherwise objectionable, or which violates any party’s intellectual property rights or these Terms and Conditions.
Prohibited Uses
65. You may access and use the Website for lawful purposes only. You may not access or use the Website: (a) for any unlawful or malicious purpose; (b) in violation of any applicable law or regulation; (c) to infringe upon our intellectual property rights or those of any third party; (d) to harass, abuse, insult, harm, defame or intimidate any person; (e) to transmit false or misleading information; (f) to send, upload, download or use any material that does not comply with these Terms and Conditions; (g) to transmit any unsolicited advertising or promotional material including spam or chain letters; (h) to impersonate any person or entity; or (i) in any other way that restricts or inhibits anyone’s use or enjoyment of the Website, or which may harm us or expose us to liability.
66. In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code; (b) reproduce, duplicate, copy, extract, sell or exploit any portion of the Website; (c) collect or track the personal information of others; (d) use any robot, spider, scraping or automated data extraction tools, AI agents or agentic tools, or other automated or manual means to access the Website without our express written consent; or (e) interfere with, bypass or circumvent the security or authorisation features of the Website.
67. We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms and Conditions.
Automated Agents
68. This section applies if you use, allow, enable or cause the deployment of any automated software or service (‘Agent’) that takes autonomous or semi-autonomous action on your behalf, or at your instruction, to access, use or interact with the Website without direct human supervision.
69. No Agent may access, use or interact with the Website unless it at all times: (i) identifies itself as an Agent in all HTTP/HTTPS requests by including the name of the Agent in the user agent string in the format “Agent/[agent name]”; (ii) does not conceal or obfuscate that access is from an Agent by mimicking human behaviour or completing CAPTCHAs; (iii) responds truthfully to any prompt seeking to determine whether interactions are from a human or a computer; and (iv) does not circumvent any measure intended to block, limit or control Agent access to the Website.
70. We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Website.
Relationship with Shopify
71. The Website is powered by Shopify, which enables us to provide our services to you. However, any sales and purchases you make on the Website are made directly with Crazy Goat Co Limited. By using the Website, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Crazy Goat Co Limited, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Crazy Goat Co Limited.
Successors and Sub-contractors
72. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.
Circumstances Beyond Our Control
73. In the event of any failure by a party because of something beyond its reasonable control: (a) the party will advise the other party as soon as reasonably practicable; and (b) the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.
Privacy and Data Protection
74. Your privacy is critical to us. We respect your privacy and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 with regard to your personal information.
75. These Terms and Conditions should be read alongside, and are in addition to, our policies, including our Privacy Policy (https://crazygoat.co/privacy-policy/) and Cookies Policy (https://crazygoat.co/cookies-crazy-goat-co/).
76. For the purposes of these Terms and Conditions: (a) ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including but not limited to the UK GDPR and the Data Protection Act 2018; (b) ‘UK GDPR’ means the UK General Data Protection Regulation as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018; and (c) ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the UK GDPR.
77. We are a Data Controller of the Personal Data we Process in providing Goods to you.
78. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws: (a) before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected; (b) we will only Process Personal Data for the purposes identified; (c) we will respect your rights in relation to your Personal Data; and (d) we will implement technical and organisational measures to ensure your Personal Data is secure.
79. For any enquiries or complaints regarding data privacy, you can email hello@crazygoat.co.
80. Because the Website is hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Website in order to provide the service. Information you submit may be transmitted to and shared with Shopify as well as third parties. Please review our Privacy Policy and Shopify’s Privacy Policy (https://www.shopify.com/legal/privacy) for more details on how we, Shopify and our partners use your personal information.
Excluding Liability
81. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g. loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.
82. Nothing in these Terms and Conditions shall limit or exclude any statutory rights you have as a Consumer which cannot be limited or excluded by law, including under the Consumer Rights Act 2015.
Errors, Inaccuracies and Omissions
83. Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, delivery charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. In the event of a pricing error, we will notify you and you will have the option to proceed with your order at the correct price or cancel it.
Severability
84. If any provision of these Terms and Conditions is found by any court or other authority of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
Governing Law, Jurisdiction and Complaints
85. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
86. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
87. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs, customers should contact us in the first instance to find a solution. We will aim to respond with an appropriate solution within 5 working days.
Changes to These Terms and Conditions
88. You can review the most current version of these Terms and Conditions at any time at https://crazygoat.co/consumer-terms-and-conditions/.
89. We reserve the right, in our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates to our Website. We will notify you of any material changes in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
Contact Information
Questions about these Terms and Conditions should be sent to us at:
Crazy Goat Co Limited
86–90 Paul Street, London, EC2A 4NE
Email: hello@crazygoat.co
Telephone: 0203 137 9462
Company Registration Number: 08659623
Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
To:
Crazy Goat Co Limited
86–90 Paul Street, London, EC2A 4NE
Email: hello@crazygoat.co
Telephone: 0203 137 9462
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
Order/goods description: _______________________________________
Ordered on [*] / Received on [*]: _______________________________
Name of consumer(s): ___________________________________________
Address of consumer(s): ________________________________________
Signature of consumer(s) (only if this form is notified on paper): _______________
Date: _______________________________________________________
[*] Delete as appropriate.
